When people hear about Service Design, they often picture a huge corporation and lengthy workshops with walls of sticky notes and a complicated blueprint.
Thanks for sharing this! I remember when I was product lead creating these flow designs for onboarding users across the organization when we transitioned from legacy systems to new ones. I didn’t even realize the concept of service design at the time, but the blueprint concept is always in mind during onboarding.
I had the same experience in a different context! I was helping a large org with their cross-unit issues, and I mapped out different scenarios which led to creating some upsell opportunities for them. I was hired to do user experience but in hindsight I was actually doing Service Design for that client.
Thanks for sharing this! I remember when I was product lead creating these flow designs for onboarding users across the organization when we transitioned from legacy systems to new ones. I didn’t even realize the concept of service design at the time, but the blueprint concept is always in mind during onboarding.
I had the same experience in a different context! I was helping a large org with their cross-unit issues, and I mapped out different scenarios which led to creating some upsell opportunities for them. I was hired to do user experience but in hindsight I was actually doing Service Design for that client.